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CRM Integration
版本发布、架构深度解析与语音 AI 实践。
2026年10月4日
The RWI in Practice: One Socket for Events and Control
The RWI (Real-time WebSocket Interface) is RustPBX's control plane for external software: a command/event protocol over a single WebSocket that a CTI panel, CRM, or AI agent can hold open for the life of a shift. This is the practical guide — what the protocol
阅读全文2026年10月3日Rust Telephony
RustPBX Basics: Three Ways to Extend — HTTP Routing, Webhooks, and the RWI
No PBX stays stock. Sooner or later a call needs a CRM lookup, an event needs to reach another system, or a bot needs to hang up on command. RustPBX's extension surface has three layers — choose by direction: decisions in, events out, and control both ways.
2026年10月3日CRM Integration
Screen-Pop Done Right: CRM Records on the First Ring, Not After Transfer #3
"When a customer calls, we want their CRM record on the agent's screen before they answer." — the most common call-center integration request, and the one that breaks most often. The pop works on the first ring, dies on transfer #3, data sometimes never reache
2026年5月30日Rust Telephony
Privacy Numbers Made Easy with JSON-RPC Routing
Ride-hailing apps, delivery platforms, and marketplaces all share a common requirement: connect two parties on a phone call without revealing their real numbers. This is the classic privacy number (AX/NXA) use case. RustPBX's SBC addon includes a JSON-RPC rout