Miuda.ai Miuda.ai

Privacy Policy

Last updated: March 2026

1. Introduction

Miuda.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect information about you in various ways, including:

  • Account Information: Name, email address, company name, and contact details when you register for an account.
  • Usage Data: Information about how you interact with our services, including call records, usage patterns, and performance metrics.
  • Technical Data: IP addresses, device information, browser type, and operating system.
  • Payment Information: Billing address and payment method details (processed securely through our payment providers).

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process transactions and send related information
  • Send technical notices, updates, and administrative messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Personalize and improve our services

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Call detail records (CDRs) may be retained for billing and compliance purposes as required by applicable law.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Restriction of processing
  • Data portability
  • Objection to processing

7. Third-Party Services

We may use third-party services for payment processing, analytics, and other functions. These third parties have their own privacy policies, and we encourage you to review them.

8. Cookies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: