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版本发布、架构深度解析与语音 AI 实践。
2026年10月4日
Step IVR, End to End: When Menus Aren't Enough
Static IVR trees handle "press 1 for sales." They don't handle "look up this caller's open tickets, read the balance, and route on both." Step IVR hands each call step to your own service, which answers with the next action — dynamic logic with the PBX still o
阅读全文2026年10月4日AI Customer Service
Transcription Built Into the Call Path: Plans, Live Streams and Wrap-Up Notes
Transcription is usually bolted on after the fact: record the call, upload it somewhere, run ASR, reconcile the text back to the call id by filename. It works until someone asks "what did the customer say during the call?" RustPBX puts transcription in the cal
2026年10月3日AI Customer Service
Adding an AI Voice Bot Without Rewriting Your IVR — and Handing Off to Humans Cleanly
The requirement behind half the AI-telephony pitches: "let an LLM answer the simple calls, and hand complex ones to a human — without throwing away the phone system we already run." Most stacks make you choose between a bolt-on bot platform (its own SIP island
2026年10月3日Rust Telephony
RustPBX Basics: IVR — Menus, Schedules, and When to Go External
Every PBX has an IVR. The differences that matter: how flows are authored, how they branch on time and data, and how easy it is to hand a call to an external brain when menus stop being enough. Here's the RustPBX toolbox, inside-out.
2026年6月2日Rust Telephony
Running a Call Center on RustPBX
A contact center is more than a PBX with queues. It needs skill-based routing to send calls to the right agent, real-time monitoring for supervisors, wrap-up time for agents to finish notes, and overflow logic to prevent callers from waiting forever. RustPBX's