Deployments in Production
From wholesale carriers aggregating global routes to national contact centers and multi-tenant CPaaS platforms — here is how teams run on Miuda.ai. Customer names are withheld where confidentiality applies; every number below comes from production deployments.
Concurrent calls per clustered deployment
Agents on a single contact-center platform
Wholesale cost reduction after LCR + circuit breakers
Platform availability with drain-based rolling upgrades
Global Aggregator: Margin Control at Scale
A wholesale voice provider aggregating 40+ carrier trunks needed per-route profitability and protection from bad-quality routes.
- Least-cost routing with weighted failover across carriers
- Sliding-window ASR protection that isolates a degrading carrier without dropping the whole route
- Per-second billing with negative adjustments for dispute credits
- Route simulator validating rate changes with zero test calls
Result: 38% lower termination cost, 99.2% ASR maintained through carrier incidents.
National Insurer: 600 Agents, One Console
A national insurance contact center needed skills-based routing, CRM screen-pop and per-group SLA reporting without rebuilding their CRM integration.
- Skill-based ACD with sequential overflow ladders
- Screen-pop via Call-Info / RFC 7433 headers — CRM record opens at ring time, survives transfers
- Per-skill-group SLA and CSAT history with snapshot deltas
- RustPhone desktop + browser desks for mixed agent fleets
Result: 22% shorter average handle time; CSAT measured per group, not blended.
Cloud CPaaS: Multi-Tenant by Design
A cloud communications provider needed isolated tenants, self-service provisioning and an API-first control plane on a clustered core.
- Tenant isolation with per-tenant rate decks, routing profiles and balances
- REST + RWI WebSocket control plane for their own customer portal
- Distributed session registry across nodes with owner-routed call control
- Webhooks with retry and idempotency feeding their billing system
Result: new tenant onboarding in minutes; zero cross-tenant incidents in 12 months.
