Optimize Global Voice Costs with Intelligent Routing & Automated Billing
A carrier-grade softswitch integrating Softswitch, BSS, and core OSS for scalable global voice services and seamless system integration.
Who We Serve
Built for VoIP wholesalers, cloud communication platforms, telecom operators, CPaaS providers, and global businesses. We enable them to run, scale, and monetize voice services worldwide on a single, unified infrastructure.
Everything You Need for Voice Operations
Comprehensive tools for security, routing, billing, reporting, and observability in one unified platform.
Security & System Stability
High-performance architecture with asynchronous processing for carrier-grade reliability and security.
- High-concurrency architecture with asynchronous processing ensures carrier-grade reliability and 99.9%+ uptime
- Intelligent security protection with IP blocking and firewall defenses against DDoS attacks and unauthorized access
- Real-time monitoring and automated alerts for system health, active calls, and resource utilization
Routing & Traffic Management
Advanced logic to control call paths, quality, and carrier selection.
- Intelligent routing with least cost routing (LCR), priority routing, and adaptive quality-based traffic management
- Automatic failover and profit/loss protection to ensure reliable call delivery and margin control
Billing & Financial Management
Comprehensive tools for real-time rating, invoicing, and credit control.
- Real-time billing engine supporting prepaid and postpaid models with automatic cutoff and multicurrency support
- Comprehensive CDR management with real-time access to individual and aggregated call detail records
- Automated invoicing and flexible tariff management with customizable billing patterns
Reporting & Data Analysis
Visual and granular data insights for business intelligence.
- Comprehensive traffic and performance reporting with visual charts for call volumes, duration trends, and ASR metrics
- Sales and revenue analytics tracking payments, costs, and profit/loss margins across routes and destinations
- Multi-dimensional statistics with PDF/CSV export capabilities for detailed business intelligence
Observability & Traceability
Our system deeply integrates observability metrics, ensuring that every call and message is clearly identifiable.
- Real-time call statistics and load monitoring for instant visibility into system performance
- End-to-end traceability and log auditing for complete call journey tracking
- Millisecond-level real-time data feedback for rapid diagnostics and troubleshooting
Highlights
A Rust-powered softswitch with ultra-high concurrency and low-latency scheduling, secure encrypted communications via modern protocols like WebRTC/SRTP, and an open, extensible architecture for customizable voice and AI workflows.
High-Concurrency Performance
Built with Rust's async ecosystem, the platform delivers sub-millisecond scheduling and stable performance even under heavy media loads, ensuring consistent call quality at scale.
Secure & Modern Protocol Support
Native support for encrypted sessions via WebRTC and SRTP, SIP over WebSocket, and broad codec compatibility enhances secure connectivity for diverse endpoint types.
Open & Extensible Architecture
A full-stack open ecosystem with community-driven plugins and customizable voice/AI workflows enables flexible integration, extension, and tailored solutions for evolving business needs.
Use Cases
Wholesale Voice Provider
Scaling global voice traffic with full margin control: A voice wholesaler uses Miuda Softswitch as the core voice platform to aggregate global SIP trunks, manage multi-level customers, and route traffic dynamically across carriers.
- Connects to multiple Tier-1 and regional carriers via SIP
- Applies real-time billing and margin control per customer and route
- Monitors ASR, ACD, and PDD to optimize routing quality
- Scales traffic volume without adding operational complexity
Enterprise Call Center
Reliable voice infrastructure for business-critical communications: A global enterprise deploys Miuda Softswitch as the underlying voice layer for its customer service and outbound call center operations.
- Integrates seamlessly with existing PBX and call center systems
- Supports local and private deployment to meet compliance requirements
- Provides real-time visibility into call volume, duration, and spend
- Ensures stable call quality for high-volume, business-critical traffic
Explore Miuda
Product Overview
Understand the architecture, deployment models, and roadmap.
Open Product →Pricing
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Open Pricing →Documentation
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Open Docs →Blog
Dive into release notes, architecture deep dives, and voice AI tips.
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